Refund Policy

What is the returns procedure?

For products purchased from, we will accept returns within 14 days of delivery and will process any refund / replacement orders within 7 days of receipt of the returned item. All returned items should be sent via recorded delivery and you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Barefaced Beauty Ltd advises that for your own protection, you should retain proof of postage in the event that goods are damaged or lost in transit. Barefaced Beauty Ltd requests that goods should be returned in their original sealed packaging (where possible), with labels intact. Goods should be unused and in re-saleable condition, however we do understand that this is not always possible, so if an item has been opened and used but it is not suitable then please do email us at and we will be happy to assist you with further information regarding exchanging the item or issuing a refund.