Terms & conditions

Conditions of Use

The BarefacedBeauty.co.uk site is owned by Barefaced Beauty Ltd, Registered Office: Second Floor, 1, Church Square, Leighton Buzzard, Beds, LU7 1AE, and is registered in England with company number 5454619.

Please see our Contacts page for our customer service contact details.

This summary of our terms and conditions (full copy on request) are to help keep the Barefaced Beauty Ltd website a safe place to trade and set out an agreement reached between you and Barefaced Beauty Ltd in connection with this site.

BarefacedBeauty.co.uk is a trading style of Barefaced Beauty Ltd. You should understand that by placing an order, you accept the following terms and conditions:

General

The owner of this web site is Barefaced Beauty Ltd.

Your contract for purchases made through this web site is with Barefaced Beauty Ltd

Our products are sold for personal use only. There will be no contract of any kind between you and Barefaced Beauty Ltd unless and until we actually dispatch the products to you. Your order including payment is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the products to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. If an item is out of stock, we will let you know and unless you then request your payment be returned we will hold your payment until the product is next in stock. At the moment the goods are dispatched and not before, a contract will be made between you and us.

All Prices are shown in Pounds Sterling.

BAREFACED BEAUTY LTD will not add any additional fees to your purchase if you pay via any of the card type supported.

This purchase will appear on your statement as BAREFACEDBEAUTY.CO.UK BEDFORDSHIRE.

Please print & retain a hard copy of the transaction receipt that will be sent to you via email.

Barefaced Beauty Ltd. will not pass on your personal or credit or debit card details to any third party.

All sensitive consumer data collected on this site is used only for the purpose of completing the transaction.

By accepting our terms and conditions you are also accepting any terms and conditions set out by our suppliers.

You must check that the details of your order are correct as soon as possible and you should print out and keep a copy of it.

You undertake that all details you provide to Barefaced Beauty Ltd for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re-delivery.

If we have attempted to deliver your goods via Royal Mail Recorded or Special delivery and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the post office, we will treat this as a cancelled order and we may make a charge to cover our costs in sending these goods out to you. You may also be charged postage at our current tariff if you require the goods to be re-delivered.

We regret that we cannot be held responsible if the post office has failed to notify you of an attempted delivery. You will need to take this up with the local sorting office.

In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquiries have been dispatched. This can take up to 7 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner.

If there are any changes to the details supplied by you it is your responsibility to inform Barefaced Beauty Ltd as soon as possible.

Returns

Returns Procedure

Please email Barefaced Beauty Ltd at returns@BarefacedBeauty.co.uk for a returns number.

This will enable faster processing of your return. Returns numbers are issued for your protection, this is your only reference.

All returned items should be sent insured via recorded delivery, (unless otherwise instructed by our staff at time of issuing a returns number). Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. We do not collect goods.

Barefaced Beauty Ltd advise for your own protection to retain a proof of postage in case the goods are damaged or lost in transit. Barefaced Beauty Ltd requests that goods should be returned in their original sealed packaging where possible, with labels intact. Goods must be unused, and unsoiled and in re-saleable condition.

Barefaced Beauty Ltd is entitled to make a charge for damaged or missing items this may affect the total amount credited to you.

The consumer protection (distance selling) regulations require that the consumer will provide written notice of a cancellation within 7 working days. The 7 working days start from the day after the day the consumer receives the goods.

Once Barefaced Beauty Ltd receive notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited to Barefaced Beauty Ltd from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order less any delivery or admin charges.

Liability

Barefaced Beauty Ltd. attempt to ensure that the information available on the website at any time is truthful and accurate but makes no warranty as to the accuracy and disclaims all liability in respect of such information.

BarefacedBeauty.co.uk will do its best to correct errors and omissions as quickly as practicable after being notified of them

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Barefaced Beauty Ltd shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Barefaced Beauty Ltd within 7 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

Barefaced Beauty Ltd does not accept liability for:-

a) Business losses and/or losses to non consumers.

b) Goods delivered to Work/Alternative addresses given by the cardholder which has been signed for other than the card holder.

Please Note:-

Caution must be maintained when having goods sent to a Work/Alternative address as Barefaced Beauty Ltd will not accept liability for goods which have been signed for at the address or company to which the goods were delivered (other than the cardholders address at your request). We strongly advise if you work in a place which has a high number of employee’s, i.e. hospitals or universities that you have the goods delivered to your home address as tracing can be difficult in these circumstances.

Processing of Orders

Credit and Debit cards are debited before items are sent by Barefaced Beauty Ltd. All prices include sales taxes (where applicable) unless otherwise stated.

Every purchase you make shall be deemed performed in the United Kingdom. UK law shall govern every aspect of contractual agreement concerning purchases made from this web site.

Barefaced Beauty Ltd. aim dispatch all in stock items within 1-2 working days of receiving your order, although in most cases orders are dispatched within 1 working day. Your order may be delayed if the item is not in stock. We will inform you if an item is out of stock and advise you within 7 days of your order. You may cancel your order at this stage by emailing us at customerservice@BarefacedBeauty.co.uk

We will endeavour to dispatch your order within 1-2 working days, however, please allow 7 working days for delivery.

Title does not pass until payment is made in full.

Complaints

If you feel you have any cause to complain, contact us via email. We will respond to all queries and complaints within 5 working days. Email us at complaints@BarefacedBeauty.co.uk and advise us of the details.

We pledge to:

1. Acknowledge all complaints within 5 working days

2. Advise our consumers how long it will take to resolve the complaint

3. Keep the consumer informed throughout the process

Delivery/Title/Risk

If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes, which are levied once a shipment reaches your country. These and any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country. Barefaced Beauty Ltd advises each customer to contact their local customs office for further information.

We make no promise that materials on the BarefacedBeauty.co.uk site are appropriate or available for use in locations outside the United Kingdom, and accessing the BarefacedBeauty.co.uk Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

You agree that as the importer of record of any goods ordered you will comply with all applicable laws and regulations of the country in which you are receiving goods.

Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Miscellaneous

It is a crime to use a false name or a known invalid credit card to order.

If you do not wish to be bound by these terms and conditions and/or you have changed your mind about your purchase, please click the “Cancel Order” button on our shopping cart.

Barefaced Beauty Ltd may amend these terms and conditions from time to time, and post the new version on the website. All purchases from the date of posting onwards will be governed by that new version.

You are advised to read (and are responsible for reading) all information on this website fully.

These terms and conditions are subject to the laws and exclusive jurisdiction of England & Wales.

Copyright © 2006 Reproduction from this website other than for personal use requires prior consent.