100% Satisfaction Guarantee

 

RETURNS & EXCHANGES POLICY

We do hope that you love our products as much as we do, but if you are unhappy with your purchase for any reason please get in touch. Our policies are as follows.

If you're not completely satisfied with any product, whether opened or unopened, you can return it for an exchange or refund within 30 days of purchase, provided you have proof of purchase. 

All returns require:

1) the order number or name/address details to match the record on our system.

2) the physical return of the product to our premises.

• We can only refund via the original purchase method. For refunds of items purchased with a gift voucher, or given as a gift, we can only offer an exchange, and in every case, we must be able to trace the donor of the item.
• You can only exchange or refund purchases from a retail partner/stockist/reseller directly from the retail partner where the item was purchased.
  
• With all refunds, please note it can take your card provider 3 to 5 working days to credit your account after it has been processed.
  

HOW TO GET A REFUND

Free Returns By Post - UK

Please request your return by logging into your account and clicking the Request return button beside the order in question, then tick the items you want to return, select a reason for return and then click the Request return button. We will then review your request and email you back within 1-2 working days with a link to print your prepaid shipping label.

• Pack up the item(s) to be returned in either the original shipping packaging or a box of your choice – but please note it must be smaller than 61cm (L) x - 46cm (W) x 46cm (D)
• Print and apply the prepaid label to the package and take it to your local post office or post box for despatch. If you do not have a printer then please email us at info@barefacedbeauty.co.uk and we will arrange an alternative way for return of your product/products.  

International Returns

At the present time we regret we do not offer a free returns service internationally. If you wish to send an item back to us, you must meet the costs of international tracked shipping yourself. If you wish to choose this route, please contact Customer Service before shipping your item. We cannot be responsible for any items shipped without prior notification, that are then not received.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party nominated by you, takes physical possession of the goods.

How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g. a letter sent by post or email) to:

BareFaced Beauty, 60 Tottenham Court Road, Suite 3020a, Fitzrovia, London W1T 2EW by post or info@barefacedbeauty.co.uk by email.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs arising if you chose a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive the returned goods or evidence that you have sent them back, whichever is earlier.

We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless expressly agreed otherwise.

You must send back the goods without undue delay and no later than 14 days from the day you communicate your withdrawal to us. You bear the direct cost of returning the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• Sealed goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery (this includes opened skincare, makeup, and cosmetic products)
• Goods made to your specifications or clearly personalised

Problems With Your Order

CANCELLING YOUR ORDER

You have the statutory right to cancel your order at any time up to 14 days after the receipt of the item. Please be aware that orders are usually processed on the same day that they are received. Simply email info@barefacedbeauty.co.uk  or call us on +44 (0) 203 4328412 during our opening hours with your name, address and order reference number.

DAMAGE IN TRANSIT

If you notice a package is damaged, please in the first instance do not accept it.

If you do accept a parcel and only notice damage after opening, inform us within 48 hours via email to info@barefacedbeauty.co.uk with a photograph. We will do our best to make good the damage.

INCORRECT PRODUCTS SENT

Our products are picked by human beings, and sometimes they make a mistake! Let us know within 14 days of receipt by emailing info@barefacedbeauty.co.uk with a photograph, and we will ensure you receive the correct item.

NON-DELIVERY OF ITEMS

If your item is delayed or lost by the delivery provider, we may be able to refund your postage charges or resend the item free of charge, depending on the circumstances. If however, the item was awaiting collection and not collected within the time window, or if the tracking information indicates the item was refused by the customer, we may charge additional postage costs to resend the item, and will need to resend it to a different address from the original one used.

PRODUCT QUALITY ISSUES

If you feel that the product quality of an item purchased is not up to the expected standard, please get in touch so we can do our best to put it right. Let us know via email to info@barefacedbeauty.co.uk, attaching a photo illustrating the issue and as detailed a description as possible. Please aim to contact us as soon as possible after the purchase.

If you have any questions at all, please email us at info@barefacedbeauty.co.uk and we will do our very best to help.